HG Coffee Machine Descaler

This odourless and fully biodegradable coffee machine cleaner is based on citric acid that removes scale from all types of espresso and pod machines. Scale build up will reduce the life of your coffee machine and slow it down while it is working. Manufacturers generally recommend regular descaling, especially in areas with hard water, to ensure that your coffee continues to taste well.

How to use HG Coffee Machine Descaler

• The decaler concentrate is to be 10 times diluted. Pour 75ml of the decaler into the water reservoir and then top it up with 750ml of water. 
• Leave this solution in the reservoir for 10 minutes.
• Turn on the machine and let half of the mixture run through it.
• Turn the machine off and leave the mixture to work for 10 minutes.
• After 10 minutes turn the coffee machine back on and let the rest of the solution run through the machine until the reservoir is completely empty.
• Rinse the coffee machine at least 3 times with tap water after treatment.
• To prevent any blockages in the outflow of a pod coffee machine a holder with a used coffee pod can be placed in the machine to capture any scale.

Delivery Information

Delivery Service

Here at Kennedys Home And Garden we have joined forces with DPD to ensure all packages are delivered promptly and safely to you. We ship to all mainland countries within the EU. Deliveries take place Monday to Friday excluding bank holidays. Once your order has been dispatched from our warehouse you will be notified by email. If there is a delay with your order for any reason you will be contacted immediately. 

Due to Brexit we are temporarily unable to ship to the UK. Deliveries to Northern Ireland will continue as ususal

Delivery Times

Some product have an extended delivery time, this is noted on the products.

Delivery Rates

A selection of the products we sell are only licensed for sale within the Republic Of Ireland and can not be shipped outside of the country. These products are noted as only being available within the Republic of Ireland on the individual product pages.

There may be an addition charge on certain bulky items. This charge will be clearly marked on an applicable products and will be explained on the checkout page before payment has been made.

Returns Policy

We’re sorry your purchase didn’t work out. But don’t worry; we have a great returns policy to help you out.
 

All purchases can be returned to us within 14 days of delivery and returned goods must be received within 14 days from the date you informed us of the return.
 

Purchases may be opened for inspection but must not be used and must be repackaged securely in the original packaging if you wish to return it.
 

If we discover goods have been used or there has been a loss in value of the goods due to damage to the goods, while in your care or whilst being returned to us, we will reduce the amount refunded, which may amount to the full cost of the product, to cover loss of value of goods.
 

We accept no responsibility for goods damaged or lost while in transit to us. 
 

The cost of the return, including all packaging and freight, lies solely with the consumer.
 

I have received a damaged product from you, what should I do?

First off, if you have received a damaged electrical product from us, do not plug it in. Any electrical products that are plugged in are deemed ‘as used and accepted’ and are not accepted as returns. All damages must be reported to us via phone or email within 24hours of receipt of goods. Please ensure you check your items upon delivery.

How do I begin the returns process?

If you wish to begin the return process, please email us at ballyconnell@experthardware.ie and ensure the following information is included in your email. Your name, phone number, Order id, the item you wish to return, reason for return and if the product is damaged we require photos of the product.

Once you have sent us all required information a member of our team will assess your claim and will contact you as soon as possible. Please hold off on returning products until a member of our team has called you to confirm.

 

Packaging

All returns must be the complete product which includes boxes, manuals and accessories that may have been include with the order.

All returns must be packaged appropriately for shipping, we will not accept responsibility for damages or loss which occur during shipping of a return product.
 

Address: Please ship the product to the following address: Kennedys Home & Garden, Drumrahan Retail, Church Street, Ballyconnell, Co Cavan
 

Refunds

Once the returned product has been returned to us and fully inspected a refund will be issued.

Please Note: A typical timeline for a refund to show in your account is up to 10 working days from the date processed, depending on your bank.